Frequently Asked Questions (FAQs)

Welcome to our FAQ section — a simple, clear guide to help you understand our products and take better care of your hair.

If you need personalized recommendations, message us on WhatsApp: +1 404 820 2192 .

---

1. Are Elixir Capilar products truly natural?

Yes. Our formulas are crafted with carefully selected natural ingredients, free from harsh sulfates, parabens, and always 100% cruelty-free.

2. Are your products suitable for all hair types?

Absolutely. Whether your hair is curly, straight, color-treated, damaged, or natural, our formulas adapt to nourish, strengthen, and repair from root to tip.

3. How often should I use the Hair Mask Treatment?

We recommend using it 2 to 3 times per week for best results. If your hair is very dry or damaged, you can use it more frequently.

4. Do your products help with frizz?

Yes. Our treatments are designed to enhance softness, reduce frizz, and add natural shine from the very first use.

5. Do you ship nationwide?

Yes, we ship to all cities across the country with fast delivery and order tracking available.

6. How long does shipping take?

Orders usually arrive within 1–3 business days, depending on your location.

7. How can I track my order?

You can use the Track Your Order link in the footer menu, or contact us and we’ll send your tracking details directly.

8. Do you offer cash on delivery?

Yes, cash-on-delivery is available in selected cities, depending on courier coverage.

9. What if I have a reaction or need help?

Our support team is here to assist you with anything related to your hair or your order.

Write to us anytime on WhatsApp: +1 404 820 2192 .